Language

1. Tell the truth or at least don’t lie.
2. Be careful with your words.
3. Use short sentences.
4. Don’t say things that make you weaker.

Attitude

1. Be positive, not negative.
2. Be open-minded and direct.
3. Be strong, be accountable, never complain.
4. When you are no longer able to change the situation, change yourself.
5. Have a sense of humor.

Planning and Strategy

1. Good strategy starts with identifying a problem.
2. Set long term goals; discount the short term.
3. Be prepared.
4. Prioritize and execute.

Moving Fast

1. Improve your effectiveness, not just productivity.
2. Be quick and decisive.
3. Let the problems surface early.